At FitHub Shop, we stand behind our premium sports gear like a team stands behind its star player. While we’re confident you’ll love your gear, we understand that sometimes a return or exchange is necessary. Our policy is designed to be as straightforward as a fast break – no complicated plays here!

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, infant apparel and headwear (including beanies, FlexFit hats, and other hats) cannot be returned unless defective. Collectibles and holiday items may have special return conditions – please contact us before returning.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our customer service team will review your request within 1-2 business days
  3. Package Your Item – Once approved, securely pack the item(s) in the original packaging
  4. Ship It Back – Send the package to our return address (provided in your approval email)
  5. Receive Your Refund/Exchange – We’ll process your request once we receive and inspect the returned item(s)

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund or exchange:

  • Refunds will be issued to your original payment method within 5-10 business days after processing
  • Exchanges will be shipped once the returned item is received, with standard processing times (1-2 business days)

Note: Original shipping fees are non-refundable, and international customers may be subject to customs fees that are not refundable.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear FitHub Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name(s), Size(s), Color(s)]

Reason for Return: [Please specify – wrong size, defective item, etc.]

Preferred Resolution: [Refund to original payment method / Exchange for (specify product details)]

Please let me know the next steps and return shipping address.

Thank you,

[Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Still Have Questions?

Our customer service team is ready to assist like a coach calling the perfect play. Contact us at:

Email: [email protected]
Mail: 1199 Loving Acres Road, Kansas City, US 64111

Note: This policy may be updated periodically. Last updated: [Insert Date]