Welcome to the FitHub Shop FAQ page! As fellow sports enthusiasts, we’ve compiled answers to the most common questions about our premium sports gear, delivery options, and customer service. Whether you’re gearing up for game day or shopping for the perfect fan gift, we’re here to help.
About FitHub Shop
What kind of products does FitHub Shop offer?
We specialize in premium sports gear and fan apparel including:
- Hats (Beanies, FlexFit, Cowboy/Cowgirl Basketball styles)
- Casual Wear and Jackets
- Game Day & Tailgate accessories
- Team-branded Drinkware and Home Decor
- Collectibles and Auto Accessories
- Infant fan gear
Where is FitHub Shop located?
Our headquarters is located at 1199 Loving Acres Road, Kansas City, US 64111. We ship worldwide (with some exceptions in Asia and remote regions) to bring team pride to fans everywhere.
Product Questions
How do I choose the right size for hats and apparel?
Each product page includes detailed sizing charts. For adjustable hats, we recommend checking the adjustment range. If you’re between sizes or need specific advice, our fan-focused customer service team at [email protected] can help you choose the perfect fit.
Are your products officially licensed?
Yes! All our team-branded merchandise is officially licensed, ensuring authentic designs and premium quality that true fans deserve.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as our team loyalty!
Shipping & Delivery
What shipping options are available?
We offer two great options to get your gear:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch (most popular)
- Free Shipping (via EMS on orders over $50): 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide to bring team pride to fans across the globe, with some exceptions in parts of Asia and remote regions. International customers may be subject to customs fees upon delivery.
How can I track my order?
Once your order ships, we’ll email you tracking information so you can follow your gear’s journey to your doorstep. Our carriers provide real-time updates for peace of mind.
Returns & Exchanges
What is your return policy?
We stand behind our products and want you to be completely satisfied. You may return items within 15 days of delivery. Please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged?
We partner with world-class carriers to ensure safe delivery, but if your gear arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund.
Customer Service
How can I contact customer service?
Our team of fellow fans is ready to help! Email us at [email protected] with any questions about products, orders, or deliveries. We typically respond within 24 hours (excluding weekends).
Do you offer gift wrapping or special notes?
While we don’t currently offer gift wrapping, you can include a gift message during checkout that we’ll include with your order – perfect for surprising fellow fans!
Still have questions? Our team of passionate fans is always here to help at [email protected]. Gear up with confidence at FitHub Shop – Where Team Pride Meets Premium Delivery!